About UsPartnersDriversFleetsSafety CenterCareers
Refund and Cancellation Policy
  1. The Driver shall pay a one-time, non-refundable amount (“Sign-up Charge”) to enrol himself in the battery swapping network of the Company.
  2. The Driver shall deposit an interest free security deposit as specified in before he / she can rent the Batteries from the Company.
  3. In case the Driver terminates his / her relationship with the Company at any point of time and then re-joins the battery swapping network of the Company, he / she shall be required to make the payments in Clauses (i) and (ii) afresh.
  4. The Driver shall pay a per day charge as specified towards the rent of the Batteries irrespective of whether he swaps his / her Battery every day or not (“Daily Charge”). The Daily Charge shall be payable at the Designated Station from which the Battery is collected every day.
  5. The Company may at any time at its sole option amend or modify the Battery Rental Charges or the attendant circumstances or conditions for payment of these charges by providing prior notice to the Driver under this Agreement. The Driver may terminate this Agreement if he / she does not wish to abide by the modifications / amendments to these charges. For the avoidance of doubts, it is clarified that the Driver shall in such cases forfeit the Sign-up Charge
  6. The Company shall be entitled to adjust any dues of the Driver against the Security Deposit and the remaining Security Deposit shall be refunded to the Driver within 30 (thirty) days of termination of this Agreement.
  7. In case, the Agreement is terminated by the Driver for any reason whatsoever or by the Company for cause, then the Sign-up Charge shall be forfeited by the Driver or be retained by the Company as the case may be.